Terms & Conditions

Guernsey Coal are completely dedicated to your total satisfaction. If you have any suggestions or comments please do not hesitate to contact us.

Making a Purchase
Making your purchase is simple and straightforward. Select the product(s) you wish to purchase and add to your shopping cart. Once you have finished your selection, click on ‘Checkout’ to complete your transaction.

Our secure online payment service is provided by Sage Pay. We accept all major credit and debit cards for payment.

When confirmation of order is received, this is to indicate that we have received and are processing your order.


Delivery will be made from our distribution depot as per our rounds schedule and is free of charge for orders over £10 in value.  Delivery can only take place within Guernsey, Channel Islands.

Our driver will, if requested, deliver and empty bags into a bunker or similar storage. Please advise of any special delivery requirements or access arrangements when placing your order.  If our driver is unable to gain access to your property, our driver will make every attempt to contact you however your order may be returned to our depot.

Contacting Us
If you need to contact us you can do so by e-mail at [email protected],  by phone on 01481 245678 or in writing to Guernsey Coal Distributors Ltd, La Hure Mare, Northside, Vale, GY3 5TZ

Privacy Policy
Guernsey Coal Distributors Ltd does not disclose buyers’ information to third parties other than where details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy
If for any reason you are dissatisfied with your product from us please get in contact and we can arrange removal, replacement or refund as necessary.